Frequently asked questions

Our treats are slowly dehydrated at low temperatures to keep their nutritional value. We recommend storing them in a glass airtight container in a cool, dry place away from direct sunlight.

Yes! Our treats are made with natural, rabbit-safe ingredients and are suitable for young rabbits. However, because baby rabbits have more sensitive digestive systems, we recommend offering treats in very small amounts and gradually introducing them.

Always prioritize hay and fresh greens as the main part of their diet.

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Every rabbit has unique taste preferences. While many bunnies love our treats, we cannot guarantee every rabbit will enjoy every flavour. We are unable to offer refunds based on taste preference.

If your rabbit does not enjoy a treat, please contact us and we may be able to offer store credit toward another item.

A rabbit’s diet should be hay-based and fiber-focused, with treats given sparingly. Daily Diet Basics: Unlimited hay (timothy, orchard, meadow, or other grass hays) Fresh water available at all times Leafy greens daily (introduced slowly) Treat Guidelines Treats should make up no more than 5% of a rabbit’s total diet Offer treats 1–3 times per week, depending on size, age, and sensitivity Always serve treats in small portions Introduce any new treat slowly and monitor for changes in stool, appetite, or behavior Age Recommendations Rabbits under 6 months: Hay and pellets only. Treats are not recommended while the digestive system is still developing. Adult rabbits (6+ months): Treats may be introduced gradually and fed in moderation. Special Situations Pregnant or nursing rabbits, rabbits with GI sensitivity, or rabbits with medical conditions should receive treats only with veterinarian guidance. ⚠️ Treat Disclaimer Our treats are intended to be fed as an occasional snack, not a meal replacement. While our ingredients are thoughtfully selected and bunny-approved, every rabbit is different. Digestive sensitivities can vary based on age, health, and individual tolerance. Always supervise treat time Discontinue use if you notice soft stools, reduced appetite, or changes in behavior Consult a rabbit-savvy veterinarian if your rabbit has a medical condition or dietary restrictions *By purchasing and feeding our treats, you acknowledge that you are responsible for determining what is appropriate for your individual rabbit.*

Yes — within 24 hours of placing your order. Please use our Contact Us form as soon as possible and we'll do our best to help.

Enter your promo code in the discount code field on the Shopify cart checkout page before completing your purchase.

Please check your junk or spam folder, or give it about 5 minutes to arrive. If it's been more than 30 minutes, please contact us and we'll sort it out right away.

Due to food safety, we cannot accept returns on opened edible products. Unopened items may be returned at the customer's expense. If you have any concerns, please reach out — we are always happy to help.

We only issue refunds if the item arrives mouldy or inedible. We are not responsible for missing packages or broken treats once they leave our care, and we are not responsible for your rabbit's individual taste preferences.

Yes! Once your order has shipped, you will receive an email with your tracking information.

Due to high volume, processing can vary from 2 days to 2 weeks. Each treat is hand-pressed one by one, by me — bun mum — so it takes a little while to dry, pack, and ship.

Once shipped, delivery typically takes 2–5 business days, depending on the carrier and destination. We use the most economical shipping methods available to keep costs accessible: USPS for small packages FedEx /UPS for larger or heavier orders Carrier Responsibility-Once your order has been shipped and accepted by the carrier, delivery is the responsibility of the shipping provider. Shipping timelines are estimates, not guarantees, and delays caused by the carrier, weather, holidays, or other unforeseen circumstances are outside of our control. Important Notes Please double-check your shipping address at checkout; we are not responsible for orders delivered to an incorrect address provided by the customerWe are unable to offer refunds or replacements for carrier delays or delivery issues, but we are happy to assist with tracking or claim support when possible. If you want full coverage, please order on our Etsy shop. Thank you for your patience and for supporting a small, handmade business